Help and support

Email sheroze@conatumco.com. We read every message and answer as quickly as we can. There is no phone line and no chat queue, so email is the fastest route and the only one.

To save a round trip, tell us:

• Your iPhone model and your iOS version.
• Your HealthCubed version. In the app, open Home, tap your initials in the top right to open You, then About.
• What you were doing when it went wrong, and what you expected instead. A screenshot says more than a paragraph.

Please do not send lab results, photographs of medical records, or anything else you would not want sitting in an email inbox. If we genuinely need something like that to help you, we will ask and we will say why.

HealthCubed is a wellness app. It cannot summon help and it is not for emergencies. If you or someone else is in immediate danger, call your local emergency number.

In the United States, call or text 988 for the Suicide and Crisis Lifeline, or text HOME to 741741 to reach a trained crisis counselor. Both are free and open every hour of every day, and you do not have to be in danger to use them. Elsewhere, contact your local crisis line or emergency services.

The assistant is built to recognize messages about self harm, suicidal thoughts, disordered eating, or a medical emergency, and to answer with these resources ahead of anything else. That is a backstop, not a substitute for a person.

• An iPhone running iOS 18.6 or later. HealthCubed 1.0 is iPhone only: there is no iPad app, no Apple Watch app, and no Android or web version. Anything your Apple Watch writes into Apple Health is read like any other source.
• Sign in with Apple, which is the only way to sign in. There is no password to lose, and a private relay address works fine.
• To be 16 or older. Onboarding asks for your date of birth and will not continue below that age.

This is the question we expect most on a first day. The daily score carries a readiness component derived from your sleep and your overnight heart data. Until a night has actually been recorded there is nothing to derive it from, so Home says "Your readiness lands after tonight's sleep" and draws the ring unfilled rather than showing a zero. A zero inside the ring would read as a real score of zero, which would be a lie. The empty ring is the app working, not the app failing.

Everything else runs from the first minute. You can log food by typing or by voice, create a goal and have the assistant build a plan from it, write in the journal, and ask the assistant a question, all with no Apple Health history at all. Anything you log still counts toward the day.

If you want to see a filled score sooner, you can add a sleep entry by hand in the Health app under Browse, then Sleep, then Add Data.

You choose what to grant when the app asks, and you can change your mind later. With permission, it reads sleep, resting and workout heart rate, heart rate variability, heart rate recovery, VO2 max, blood pressure, blood glucose, respiratory rate, blood oxygen, body temperature, steps, active and resting energy, exercise and stand time, distance and flights climbed, completed workouts and their detail, mindful minutes, dietary energy, macros and water, and body measurements.

Your raw Apple Health samples are read and summarized on your iPhone. What syncs to our servers is the derived daily values needed to compute your score and answer your questions, for example a night's sleep minutes or a day's step total, not the underlying stream of samples behind them. Workout GPS routes are drawn on your device and never leave it.

The app writes back only your weight and height, and only if you set them in the app, so Apple Health stays correct.

You can change or revoke any of this at any time in the Health app under Sharing, or from within HealthCubed in You, then Privacy and data, then Review Apple Health access. Revoking a type stops the app reading it from that point on.

The assistant is automated. It is powered by third-party AI providers, which means the relevant parts of what you send are processed by an outside inference partner under contract in order to write the reply. It can be wrong, and it will sometimes be confidently wrong.

It is not medical advice and it is not a clinician. By design it does not diagnose, does not name a condition from a lab result, does not call a value normal or abnormal in its own voice, and does not tell you to start, stop, or change a medication. It points you to your own clinician for anything that amounts to a decision about your care.

What it can draw on when you ask it something:

• Daily summaries from Apple Health, and any lab result you have asked about.
• What you log, your journal entries, and your chat messages.
• Photos you attach and voice clips you record.
• Your approximate area, and only when a question needs it.

You choose its name, which is Sage until you change it, in You, then Assistant. The same screen holds Memory, which is everything the assistant has learned about you from your chats: you can read it, add to it, and delete any of it. Neither the name nor the personality you pick changes what it is allowed to do. The safety rules sit above them.

If you connect health records through Apple Health, they are read on your iPhone and they stay there unless you say otherwise.

The first time you ask the assistant about a record, HealthCubed asks you first, on that screen, and names exactly what would be sent:

• The lab result: its value, its units, the date it was taken, your lab's own reference range, and any out of range flag.
• The names of your medications, conditions, allergies, immunizations, and procedures.
• Your recent readings of that test, so a trend can be discussed.

If you decline, nothing is sent and the record stays readable on your device. This is enforced on our servers rather than only in the app: without your agreement, the assistant is never given the ability to read records at all.

Photos work differently, and we would rather tell you than let you discover it. Any photo you attach in a chat, including a photo of a lab report or a prescription, is sent to be read so that it can be answered. That happens whether or not records sharing is on, because reading the photo is the only way to know what is in it.

To turn records sharing off: You, then Privacy and data. Turning it off stops any further sharing of your records. It cannot take back what was already sent, and we will not pretend otherwise.

In the app: open Home, tap your initials in the top right, then Account, then Delete account.

Deleting signs you out everywhere, revokes the Sign in with Apple grant so HealthCubed no longer holds any connection to your Apple ID, and permanently detaches the account from you. Signing in with the same Apple ID afterwards starts a brand new, empty account. It does not bring the old one back, and there is no undo.

How the underlying records are then retained and removed is described under Data retention in the Privacy Policy. If you want confirmation, or you want to ask about your data before you delete anything, email sheroze@conatumco.com.

The Privacy Policy covers what we collect and why, and the Terms of Service cover the agreement between us. Both are linked at the top of this page and in the footer of every page here, and both are in the app under You, then About.

If your question is not answered here, email sheroze@conatumco.com. And if something on this page turns out to be wrong or out of date, tell us. We would rather fix it than have it stand.